Privacy Policy

1. Introduction

PropertyLedger ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform and related services, including our website and the Property Ledger mobile application for Android.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account
• Property Information: Property addresses, unit details, lease terms, and tenant information
• Financial Information: Banking details for rent collection and payment processing
• Documents: Lease agreements, inspection reports, and property photos you upload
• Communications: Messages sent through our platform and customer support interactions

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, and actions taken within the platform
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs

2.3 Mobile App Permissions

The Property Ledger Android app requests the following device permissions. Each is optional and requested only when you use the related feature:

• Precise Location: Used to verify your presence at a property when you clock in or out for time tracking and during field work. Location is captured only at the moment you take one of those actions — never continuously and never in the background.
• Camera and Photos: Used to capture and attach photos to inspection reports, maintenance records, and property documentation.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process rent payments and financial transactions
• Send service-related communications and updates
• Provide customer support and respond to inquiries
• Ensure NSPIRE compliance and generate inspection reports
• Analyze usage patterns to improve user experience
• Protect against fraud and unauthorized access
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who help us operate our platform (payment processors, cloud hosting, analytics)
• Business Partners: With your consent, for integrated services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Payment Processing

We use Circle and Stripe for payment processing. Your payment information is transmitted directly to these processors and is subject to their privacy policies. We do not store complete credit card numbers or bank account details on our servers.

6. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure cloud infrastructure with redundancy

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and fraud prevention for up to 7 years.

8. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Delete your account and associated data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent where applicable

To exercise these rights, contact us at help@crashfundme.com.

8.1 Account and Data Deletion

You can request deletion of your account and associated personal data at any time, whether or not you still have access to the app:

• In the app: Settings → Privacy & Data → Delete Account.
• Email help@crashfundme.com with the subject line "Account Deletion Request" from the email address on your account.
• See Delete your account for exactly what is removed and what is retained.

We will delete your account and personal data within 30 days of a verified request, except for records we are required to retain as described in Section 7 (Data Retention).

9. Cookies and Tracking

We use cookies and similar technologies for authentication, preferences, and analytics. You can control cookies through your browser settings, though some features may not function properly without them.

10. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from children.

12. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information is collected and how it's used, the right to delete, and the right to opt out of sales (which we do not engage in).

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance.

14. Contact Us

For questions about this Privacy Policy or our data practices, contact us at:

• Email: help@crashfundme.com
• Address: PropertyLedger, Inc.